To provide first class care using a client centred approach.
To deliver care in accordance with the client’s personalised care plan.
To promote the service users independence by empowering them.
To ensure that clients diversity and culture is recognised and respected.
To promote equal opportunities.
To protect clients and staff from abuse and hazards.
To ensure that staff understand the importance and limits of confidentiality.
To respond appropriately to feedback.
To continuously seek ways to improve our service.